FAQs
Orders & Shipping
When will my order ship?
Orders ship twice a week—usually on Tuesdays and Fridays.
How long will shipping take?
U.S. Standard Shipping: 7–10 business days
International Standard Shipping: 3–6 weeks
Do you provide tracking?
Stickers are not tracked unless you purchase tracked shipping.
All other items include tracking information.
What if my order says delivered, but I haven’t received it?
Please check with your local post office first. Sometimes packages are held or mis-scanned.
What happens if my order is returned to you?
If your order is marked “return to sender” due to a wrong or undeliverable address, you’ll need to pay for reshipping.
Lost, Stolen, or Delayed Packages
What if my package is lost?
Contact your local post office to check on the package. If it cannot be located, you may need to file a report.
What if my package is stolen?
Please file a stolen package report with your local post office. Send us proof of the report (with your name visible), and we’ll review your case. Replacements are handled case by case.
Do you replace lost or stolen packages automatically?
No. We are not responsible for lost, stolen, or delayed packages, but we’ll do our best to help you navigate next steps.
Returns & Exchanges
Do you accept returns?
At this time, we do not accept returns on most items unless they arrive damaged. Please contact us within 7 days of delivery if there’s an issue.
Can I exchange an item?
Exchanges are not guaranteed but may be possible in certain cases. Reach out to us directly.
Payments
What payment methods do you accept?
We accept most major credit cards and secure online payment methods at checkout.
Products
Are your items handmade?
Yes! La-La & Co curates and features unique, artisanal gifts created by independent makers. Many items are handmade, hand-illustrated, or hand-lettered.
Can I request a custom order?
Some of our makers offer customization. Contact us, and we’ll let you know what’s possible!
